Xproverse - Return Policy
Thank you for shopping at Xproverse! We want you to be completely satisfied with your purchase. This Return Policy outlines the terms and conditions for returning products purchased from the Xproverse website located at https://xproverse.com ("Website"). If you have any questions about our return policy, please contact us at email@example.com.
To be eligible for a return, the following conditions must be met:
- The item must be returned within [number] days from the date of delivery.
- The item must be unused, unworn, and in the same condition as when you received it.
- The item must be in its original packaging, including all tags and labels.
- Proof of purchase, such as an order number or receipt, must be provided.
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer service team at firstname.lastname@example.org to request a return authorization within [number] days of receiving your order. Please provide your order number, the reason for the return, and any relevant details.
- Our customer service team will provide you with instructions on how to return the item.
- Pack the item securely in its original packaging, along with any accessories or documentation that came with it.
- Ship the item to the address provided by our customer service team. You are responsible for the return shipping costs.
- Once we receive the returned item and verify its condition, we will process your return.
Upon approval of your return, we will process a refund to your original payment method. Please allow [number] days for the refund to be reflected in your account. Please note that shipping charges are non-refundable.
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process to receive a refund, and then place a new order for the desired item on our website.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us at email@example.com within [number] days of receiving your order. We will provide further instructions on how to return the item for a replacement or refund.
6. Non-Returnable Items
Certain items are non-returnable, including but not limited to:
- Items marked as final sale or clearance.
- Customized or personalized items.
- Undergarments and swimwear for hygiene reasons.
7. Contact Information
If you have any questions or concerns about our return policy, please contact us at firstname.lastname@example.org. We are here to assist you.
By making a purchase on the Xproverse Website, you acknowledge that you have read, understood, and agree to this Return Policy.